Contact information

Contact Information

Last updated: September 21, 2026

If you have questions about your order, digital astronomy guides, payments, refunds, downloads, access issues, or our website, you can contact NIGHTSKETCH LLC using the information below.

Customer Support

For enquiries regarding:

Orders
Digital product access
Download issues
Payment questions
Refund requests
Technical problems
Product information
General enquiries

please contact us at:

contact@nightsketchmoon.com

Response Time

We aim to respond to all customer enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

Information to Include

To help us assist you efficiently, please include, where applicable:

Your full name
The email address used for your purchase
Your order number
The name of the guide or collection purchased
A brief description of your question or issue

For technical problems, screenshots or other relevant information may also help us investigate the issue more efficiently.

Astronomy and Safety Questions

Our customer-support service can assist with questions about our digital products but does not provide:

Real-time astronomical visibility forecasts
Professional astronomy instruction
Observatory services
Medical or eye-care advice
Emergency assistance
Professional telescope certification

Visibility of astronomical objects depends on factors including location, latitude, season, date, time, weather, local horizon, and light pollution.

Never look directly at the Sun through ordinary binoculars, a telescope, finder scope, camera optical viewfinder, or similar magnifying optical equipment.